Haiku

Haiku Home Support & Documentation

SUPPORT

All Wall Control Support

Getting Connected

  • I have a new router, or my Wi-Fi settings have changed, and now my Haiku Wall Control is not working.
  • I have a new router, or my Wi-Fi settings have changed, and now my Haiku Wall Control is not working.
  • I have a new router, or my Wi-Fi settings have changed, and now my Haiku Wall Control is not working.

    Your Haiku Wall Control won’t be able to communicate with your new router until you’ve connected it using the Haiku Home app. If you have a new Wi-Fi SSID (network name) and password to go with that new router, have it handy.

  • I don’t have a Wi-Fi network, or I don’t want to connect my wall control to my Wi-Fi network.
  • I don’t have a Wi-Fi network, or I don’t want to connect my wall control to my Wi-Fi network.
  • I don’t have a Wi-Fi network, or I don’t want to connect my wall control to my Wi-Fi network.

    If you do not want to connect your Haiku Wall Control to your Wi-Fi network or you do not have a Wi-Fi network, you can use the Haiku Home app to turn the wall control into a Wi-Fi access point. You can create an access point during initial setup of the Haiku Home app or after app setup is complete. 

    Note: Wall Control Wi-Fi access points do not have an internet connection.

    iOS Devices

    To create an access point during initial app setup, tap I do NOT have a Wi-Fi network at the Connect Your Device screen.

      1. Follow the on-screen instructions to name your network and create a password. Tap Next.
      2. When instructed, go to your mobile device’s Wi-Fi settings, and connect to your new network.
      3. Return to the Haiku Home app, scroll to the bottom of the screen, and tap Okay! I’m Back!
      4. If you wish to add other Haiku products to the network, tap Add Another Device. If not, tap Finished Adding Devices.
      5. Your Haiku Wall Control is now an Access Point!

    To create an access point after initial app setup.

      • Tap , and then tap Rooms & Devices.
      • Tap the name of the wall control you want to use as an access point.
      • Tap Network Configuration, and then tap Create Wi-Fi Network.
      • Follow the on-screen instructions to name your network and create a password. Tap Next.
      • When the network has been created, tap Done.
      • Go to your mobile device’s Wi-Fi settings, and connect to your new network.
      • To connect other Haiku products to the new network, tap , and then tap Add a Product.

    Android Devices

    To create an access point during initial app setup tap Create Wireless Network at the Connect to Wi-Fi screen.

      • Follow the on-screen instructions to name your network and create a password. Tap Next.
      • If you wish to add any other Haiku products to the network then tap Add Another Product. If not, tap Finished.
      • Your Haiku product is now an Access Point!

    To create an access point after initial app setup:

      • Tap , and then Settings.
      • Tap Devices, then select the name of the wall control you want to use as an access point.
      • Tap Wi-Fi Settings, tap Wi-Fi, then select Create Wireless Network.
      • Follow the on-screen instructions to name your network and create a password. Tap Next.
      • To connect other Haiku products to the new network, tap , and then tap Add a Product.
    wifi
  • My Wi-Fi network name or password has changed, and now my Haiku Wall Control isn’t working.
  • My Wi-Fi network name or password has changed, and now my Haiku Wall Control isn’t working.
  • My Wi-Fi network name or password has changed, and now my Haiku Wall Control isn’t working.

    If your Wi-Fi SSID (network name) or password has changed, your Haiku Wall Control won’t be able to communicate with your router. To get them working together again, try the following:

    1. Reset your Haiku Wall Control’s network settings using the instructions found here.
    2. Tap , and then tap Add a Product.
    3. Follow the on-screen prompts to connect your product to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see How do I control my product using my phone or tablet?
    wifi
  • My wall control failed to join my Wi-Fi network.
  • My wall control failed to join my Wi-Fi network.
  • My wall control failed to join my Wi-Fi network.

    • Make sure you entered the correct Wi-Fi password during wall control setup.
    • Make sure that your mobile device is connected to the same network to which you attempted to connect the wall control.
    • Make sure your wall control is within range of your router. Check the router specifications for details about ranges and function.

    If you have verified these conditions, but your wall control still won’t connect to your network, reset your wall control’s network settings. See How do I reset my wall control’s network settings? for instructions.

    • After you’ve reset the wall control’s network settings, connect your mobile device to your home Wi-Fi network. In the Haiku app, tap , and then tap Add a Product.
    • Follow the on-screen prompts to reconnect your wall control to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.
    wifi
  • How do I reset my wall control’s network settings?
  • How do I reset my wall control’s network settings?
  • How do I reset my wall control’s network settings?

    Continue Reading

Controlling My Product

  • I’ve installed my wall control, but it is not working with my Haiku products.
  • I’ve installed my wall control, but it is not working with my Haiku products.
  • I’ve installed my wall control, but it is not working with my Haiku products.

    Continue Reading
  • I’ve connected the wall control to my Wi-Fi network, but it doesn’t control the right Haiku product.
  • I’ve connected the wall control to my Wi-Fi network, but it doesn’t control the right Haiku product.
  • I’ve connected the wall control to my Wi-Fi network, but it doesn’t control the right Haiku product.

    Note: The wall control will only control Haiku products placed in the same “room” in the Haiku Home App.The wall control will only control Haiku products placed in the same “room” in the Haiku Home App .

    iOS

    1. Open the Haiku Home app, tap , and choose Rooms & Devices from the menu.
    2. If you see your Haiku products and wall control listed, but they’re not under the same room heading, tap Edit and drag the devices you want to work together into the same room.
    3. Tap Done twice to return to the Home screen.

    Android

    1. On the Haiku Home app’s Home screen, tap the room containing the device(s) you intend to group with the wall control.
    2. Tap the button in the top right corner of this screen and select Room Settings.
    3. Tap Included Devices, then select the wall control (if not already selected) and tap OK.

     

    • If you DO NOT see the wall control listed, tap , and then tap Add a Product. Follow the instructions here to connect your wall control.
    • If you see your Haiku products and wall control under the same room heading, but they don’t work together, you may need to perform a firmware update. To check, tap Done, tap , and then tap Firmware Update.
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  • How do I reboot (power cycle) my wall control?
  • How do I reboot (power cycle) my wall control?
  • How do I reboot (power cycle) my wall control?

    Note: If you need to cut and restore power to your Haiku Wall Control, a reboot (power cycle) allows you to do so without cutting power at the breaker.

    1. Press and hold the power button until the LED indicators start blinking.

    1. Press the power button for a second time. The LED indicators will blink rapidly.

    1. When the LED indicators stop blinking, the reboot is complete.

  • How do I restore my wall control’s factory settings?
  • How do I restore my wall control’s factory settings?
  • How do I restore my wall control’s factory settings?

    Note: A factory reset will re-broadcast the default Haiku Wi-Fi network, clear any device and room names, delete existing scheduled events, and reset all other settings back to original values.

    1. Press and hold either power button (center of fan or light controls) for five seconds.

    1. The wall control’s LED indicators will blink.
    2. Within 30 seconds, press any button on the wall control. The LED indicators will turn on momentarily then blink rapidly.

    1. When the LED indicators stop blinking, the wall control’s factory settings are restored.

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