Haiku

Haiku Home Support & Documentation

Warranty, technical specifications, install guides and other helpful information.
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Helpful Topics
  • How do I check my order status?
  • I’ve installed my wall control, but it is not working with my Haiku products.
  • I’ve installed my wall control, but it is not working with my Haiku products.
  • I’ve installed my wall control, but it is not working with my Haiku products.

    Last updated: December 18, 2017 Continue Reading
  • My Wi-Fi network name or password has changed, and now I can’t control my Haiku products.
  • My Wi-Fi network name or password has changed, and now I can’t control my Haiku products.
  • My Wi-Fi network name or password has changed, and now I can’t control my Haiku products.

    Last updated: May 16, 2017

    If your Wi-Fi SSID (network name) or password has changed, your Haiku products won’t be able to communicate with your router. To get them working together again, try the following:

    1. Reset your Haiku product’s network settings using the instructions found here.
    2. Tap , and then tap Connect A Device.
    3. Follow the on-screen prompts to connect your product to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see How do I control my product using my phone or tablet?
    wifi
  • How do I control my product using my smartphone or tablet?
  • How do I control my product using my smartphone or tablet?
  • How do I control my product using my smartphone or tablet?

    Last updated: May 16, 2017 Continue Reading
  • My product failed to join my Wi-Fi network.
  • My product failed to join my Wi-Fi network.
  • My product failed to join my Wi-Fi network.

    Last updated: May 16, 2017
    1. Make sure you entered the correct Wi-Fi password for your network during product set-up and that your mobile device is connected to the network to which you attempted to move the product.
    2. Make sure your product is within range of your router. Check the router specifications for details about ranges and function.
      1. If you have verified these conditions, but your product still is not showing up in the app, reset your product’s network settings. See How do I reset my product’s network settings? for instructions.
    3. If you’ve reset the product’s network settings, connect your mobile device to your home Wi-Fi network. Tap , and then tap Connect a Device.
    4. Follow the on-screen prompts to reconnect your Haiku product to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.
    wifi
  • How do I restore my product to its factory settings?
  • How do I restore my product to its factory settings?
  • How do I restore my product to its factory settings?

    Last updated: September 12, 2017 Continue Reading
  • How do I reset my product’s network settings?
  • How do I reset my product’s network settings?
  • How do I reset my product’s network settings?

    Last updated: September 12, 2017 Continue Reading
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