Haiku

Haiku Home Support & Documentation

SUPPORT

All Haiku Light Support

Getting Connected

  • I’m trying to connect my Haiku product to my Wi-Fi network, but I don’t see my network in the Haiku Home app.
  • I’m trying to connect my Haiku product to my Wi-Fi network, but I don’t see my network in the Haiku Home app.
  • I’m trying to connect my Haiku product to my Wi-Fi network, but I don’t see my network in the Haiku Home app.

    • Make sure your Wi-Fi network is password protected.* 
    • Make sure your Wi-Fi network is compatible with 802.11 b/g/n. To confirm compatibility, check your router settings or contact your router manufacturer.
    • Make sure your network’s SSID is not hidden.
    • Make sure your network is broadcasting in 2.4 GHz. 5 GHz networks are not supported and will not be displayed.

    *WEP and open networks are not supported.

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  • I don’t see my Haiku Light in the Haiku Home app.
  • I don’t see my Haiku Light in the Haiku Home app.
  • I don’t see my Haiku Light in the Haiku Home app.

    • Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your light. If not, you won’t see your light in the app.
    • If you have not connected your light to the app, check the Wi-Fi settings on your mobile device to see if the light’s default network (Haiku_Light_XX:XX:XX) is broadcasting. If you see this network, join your light to an existing network.
    • If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
  • I have a new router, or my Wi-Fi settings have changed, and now I can’t control my Haiku Light.
  • I have a new router, or my Wi-Fi settings have changed, and now I can’t control my Haiku Light.
  • I have a new router, or my Wi-Fi settings have changed, and now I can’t control my Haiku Light.

    Your Haiku Light won’t be able to communicate with your new router until you’ve connected it using the Haiku Home app. If you have a new Wi-Fi SSID (network name) and password to go with that new router, have it handy.

    1. Reset your Haiku Light’s network settings. See How do I reset my light’s network settings?
    2. Tap , and then tap Add a Product. Follow the on-screen prompts to connect your product to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see How do I control my light using my smartphone or tablet?
  • How do I reset my light’s network settings?
  • How do I reset my light’s network settings?
  • How do I reset my light’s network settings?

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  • I don’t have a Wi-Fi network, or I don’t want to connect my light to my Wi-Fi network.
  • I don’t have a Wi-Fi network, or I don’t want to connect my light to my Wi-Fi network.
  • I don’t have a Wi-Fi network, or I don’t want to connect my light to my Wi-Fi network.

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  • My Wi-Fi network name or password has changed, and now I can’t control my light.
  • My Wi-Fi network name or password has changed, and now I can’t control my light.
  • My Wi-Fi network name or password has changed, and now I can’t control my light.

    If your Wi-Fi SSID (network name) or password has changed, your Haiku products won’t be able to communicate with your router. To get them working together again, try the following:

    1. Reset your Haiku Light’s network settings using the instructions found here.
    2. Tap , and then tap Add a Product.
    3. Follow the on-screen prompts to connect your product to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see How do I control my light using my smartphone or tablet?
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  • My light failed to join my Wi-Fi network.
  • My light failed to join my Wi-Fi network.
  • My light failed to join my Wi-Fi network.

    • Make sure you entered the correct Wi-Fi password during light setup.
    • Make sure that your mobile device is connected to the same network to which you attempted to connect the light.
    • Make sure your light is within range of your router. Check the router specifications for details about ranges and function.

    If you have verified these conditions, but your light still won’t connect to your network, reset your light’s network settings. See How do I reset my product’s network settings? for instructions.

    • After you’ve reset the light’s network settings, connect your mobile device to your home Wi-Fi network. In the Haiku app, tap , and then tap Add a Product.
    • Follow the on-screen prompts to reconnect your light to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.
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Controlling My Product

  • How do I control my Haiku products with Amazon Alexa?
  • How do I control my Haiku products with Amazon Alexa?
  • How do I control my Haiku products with Amazon Alexa?

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  • How do I control my Haiku Light with my smartphone or tablet?
  • How do I control my Haiku Light with my smartphone or tablet?
  • How do I control my Haiku Light with my smartphone or tablet?

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  • How do I program my Haiku Light to automatically turn on throughout the day?
  • How do I program my Haiku Light to automatically turn on throughout the day?
  • How do I program my Haiku Light to automatically turn on throughout the day?

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  • I don’t think my Haiku Light’s motion sensor is working. How can I tell if it’s enabled?
  • I don’t think my Haiku Light’s motion sensor is working. How can I tell if it’s enabled?
  • I don’t think my Haiku Light’s motion sensor is working. How can I tell if it’s enabled?

    Note: The motion sensor will not work if the light is turned off manually (using the remote, the Haiku Home app, or a light switch. For the motion sensor to work properly, leave the light ON at the switch at all times).

    • Press   on the remote and count how many times the light flashes. One flash indicates the motion sensor is enabled and two flashes indicates it is disabled.
    • To check the motion sensor’s status in the Haiku Home App, tap the light’s room name from the Home screen, then tap .
  • I scheduled an event for my Haiku Light, but the event occurs earlier or later than the specified time.
  • I scheduled an event for my Haiku Light, but the event occurs earlier or later than the specified time.
  • I scheduled an event for my Haiku Light, but the event occurs earlier or later than the specified time.

    If your scheduled events are activating too early or too late, you may need to update the light’s internal clock.

    1. Open the Haiku Home app and tap . Choose “Rooms & Devices” from the Settings menu and then tap the light you need to update.
    2. Scroll to the bottom of the Configuration page, tap on the light time, and a scroll wheel will pop up.
    3. Advance the time forward by one hour, then back to the current time. Tap Done. Your scheduled event should activate properly on its next occurrence.
  • How do I reboot (power cycle) my light using the remote?
  • How do I reboot (power cycle) my light using the remote?
  • How do I reboot (power cycle) my light using the remote?

    1. Make sure the light is receiving power.
    2. Press and hold the  (On/Off) button until the light starts blinking.

    1. Press the  (On/Off) button. The light will blink rapidly.

    1. When the LED indicators stop blinking, the reboot is complete.

  • How do I restore my light’s factory settings?
  • How do I restore my light’s factory settings?
  • How do I restore my light’s factory settings?

    Note: A factory reset will re-broadcast the default Haiku Wi-Fi network, clear any device and room names, delete existing scheduled events, and reset all other settings back to original values.

    1. Make sure that the light is receiving power.
    2. Press and hold the  (On/Off) button until the light starts blinking.

    1. Press the Light (minus) button. The light will turn off momentarily then blink rapidly.

    1. When the light stops blinking, the light’s factory settings have been restored.
  • How do I disable my Haiku Light’s Wi-Fi signal?
  • How do I disable my Haiku Light’s Wi-Fi signal?
  • How do I disable my Haiku Light’s Wi-Fi signal?

    Note: Disabling your Haiku products’ Wi-Fi signal will make it invisible in your mobile devices’ Wi-Fi settings and prevent connection to the Haiku Home App. 

    1. Make sure your light has firmware version 2.3.2 (or later). To see which firmware version your light has, open the Haiku Home App, tap  , then tap Update Firmware to see the firmware version of each connected Haiku product. If required, you can update your light’s firmware from this screen.
    2. Restore your light to its factory settings.
    3. While pointing the remote at the light, press and hold the light ON/OFF button until the light blinks.

    1. Within 30 seconds, press the “plus” button five times.

    1. The light will turn on briefly and then stop blinking. The light’s Wi-Fi signal is now disabled.

    Note: To re-enable the products’ Wi-Fi signal, complete a network reset using the remote control.

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