Haiku

Haiku Home Support & Documentation

SUPPORT

All Haiku Home App Support

Getting Connected

  • I don’t see my fan in the Haiku Home app.
  • I don’t see my fan in the Haiku Home app.
  • I don’t see my fan in the Haiku Home app.

    • Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.
    • If you have not connected your fan to the app, check the Wi-Fi settings on your mobile device to see if the fan’s default network is broadcasting. If you see this network, join your fan to an existing network.
      • iOS devices: the Haiku network will take the format Haiku_L_AA:BB:CC
      • Android devices: the Haiku network will take the format Haiku Fan (AA:BB:CC)
    • If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
      • Soft reset: On the remote, hold the power button for 5 seconds. When the blue LED ring lights up, release the power button.
      • Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.
      • Network reset: See How to reset my fan’s network settings.
  • I’m trying to connect my Haiku product to my Wi-Fi network, but I don’t see my network in the Haiku Home app.
  • I’m trying to connect my Haiku product to my Wi-Fi network, but I don’t see my network in the Haiku Home app.
  • I’m trying to connect my Haiku product to my Wi-Fi network, but I don’t see my network in the Haiku Home app.

    • Make sure your Wi-Fi network is password protected.* 
    • Make sure your Wi-Fi network is compatible with 802.11 b/g/n. To confirm compatibility, check your router settings or contact your router manufacturer.
    • Make sure your network’s SSID is not hidden.
    • Make sure your network is broadcasting in 2.4 GHz. 5 GHz networks are not supported and will not be displayed.

    *WEP and open networks are not supported.

    wifi
  • How do I set up the Haiku Home app?
  • How do I set up the Haiku Home app?
  • How do I set up the Haiku Home app?

    Continue Reading

Controlling My Product

  • Can I adjust how my Haiku products are configured?
  • Can I adjust how my Haiku products are configured?
  • Can I adjust how my Haiku products are configured?

    Continue Reading
  • What is Whoosh Mode, and how does it work?
  • What is Whoosh Mode, and how does it work?
  • What is Whoosh Mode, and how does it work?

    Whoosh® Mode silently varies fan speed to mimic cooling natural breezes. Enable Whoosh Mode to enjoy the feeling of fresh air on a warm day—or any time you feel like it.

    Enabling Whoosh Mode

    1. In the Haiku Home app, tap a room on the Home screen, and then tap.
    2. Toggle Whoosh to enable it, and then tap Done.

    Disabling Whoosh Mode

    1. In the Haiku Home app, tap a room on the Home screen, and then tap.
    2. Toggle Whoosh to disable it, and then tap Done.

  • How do I enable the motion sensor on my Haiku products?
  • How do I enable the motion sensor on my Haiku products?
  • How do I enable the motion sensor on my Haiku products?

    Continue Reading
  • How do I enable my Haiku products’ Sleep settings?
  • How do I enable my Haiku products’ Sleep settings?
  • How do I enable my Haiku products’ Sleep settings?

    Continue Reading
  • How do I make my Haiku products work on a schedule?
  • How do I make my Haiku products work on a schedule?
  • How do I make my Haiku products work on a schedule?

    Continue Reading
  • How do I get my Haiku products to work automatically?
  • How do I get my Haiku products to work automatically?
  • How do I get my Haiku products to work automatically?

    Continue Reading
  • How do I get my Haiku products to work together?
  • How do I get my Haiku products to work together?
  • How do I get my Haiku products to work together?

    Continue Reading
  • How do I connect my Haiku products to my Haiku Home account?
  • How do I connect my Haiku products to my Haiku Home account?
  • How do I connect my Haiku products to my Haiku Home account?

    Continue Reading

Trouble With Something Else

Account Questions

  • I forgot my Haiku Home account password.
  • I forgot my Haiku Home account password.
  • I forgot my Haiku Home account password.

    To reset your Haiku Home account password:

    1. In the Haiku Home app, tap  , and then tap Smart Home Integration.
    2. If you are signed in:
    • iOS: Tap your account name at the top of the screen, and then tap Sign Out.
    • Android: Tap the button in the top right corner, then tap Sign Out.
    1. Tap Sign In, and then tap Forgot your password?
    2. Enter your email address, and then tap Next.
    3. Open your email to retrieve the 4-digit PIN. Return to the Haiku Home app, enter the PIN, and then tap Next.
    4. Enter your new password, and then tap Reset Password.
  • How do I update my Haiku Home account information?
  • How do I update my Haiku Home account information?
  • How do I update my Haiku Home account information?

    iOS

    1. In the Haiku Home app, tap , and then tap your name/email at the top of the menu.
    2. Tap your account name at the top of this screen, and then tap Update Profile.
    3. Enter your password, and then tap OK.
    4. Update your information, and then tap Save.

    Android

    1. In the Haiku Home app, tap , and then tap your name at the top of the menu.
    2. Tap the button in the top right corner of this screen, then select Update Profile.
    3. Enter your password, then tap OK.
    4. Update your information, then tap the check button to confirm.

About The Product