Haiku

Haiku Home Support & Documentation

SUPPORT

All H Series Support

Getting Connected

  • My fan failed to join my Wi-Fi network.
  • My fan failed to join my Wi-Fi network.
  • My fan failed to join my Wi-Fi network.

    • Make sure you entered the correct Wi-Fi password during fan setup.
    • Make sure that your mobile device is connected to the same network to which you attempted to connect the fan. 
    • Make sure your fan is within range of your router. Check the router specifications for details about ranges and function.

    If you have verified these conditions, but your fan still won’t connect to your network, reset your fan’s network settings. See How do I reset my fan’s network settings? for instructions.

    • After you’ve reset the fan’s network settings, connect your mobile device to your home Wi-Fi network. Tap , and then tap Connect a Device.
    • Follow the on-screen prompts to reconnect your fan to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.
  • My Wi-Fi network name or password has changed, and now I can’t control my fan.
  • My Wi-Fi network name or password has changed, and now I can’t control my fan.
  • My Wi-Fi network name or password has changed, and now I can’t control my fan.

    If your Wi-Fi SSID (network name) or password has changed, your Haiku fan won’t be able to communicate with your router. To get them working together again, try the following:

    1. Reset your Haiku fan’s network settings using the instructions here.
    2. Tap , and then tap Connect A Device.
    3. Follow the on-screen prompts to connect your fan to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see How do I control my fan using my phone or tablet?
    wifi
  • I have a new router, or my Wi-Fi settings have changed, and now I can’t control my Haiku fan.
  • I have a new router, or my Wi-Fi settings have changed, and now I can’t control my Haiku fan.
  • I have a new router, or my Wi-Fi settings have changed, and now I can’t control my Haiku fan.

    Your Haiku fan won’t be able to communicate with your new router until you’ve connected it using the Haiku Home app. If you have a new Wi-Fi SSID (network name) and password to go with that new router, have it handy.

    1. Reset your Haiku fan’s network settings. See How do I reset my fan’s network settings?
    2. Tap , and then tap Connect A Device. Follow the on-screen prompts to connect your product to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see How do I control my fan using my phone or tablet?
  • I don’t have a Wi-Fi network, or I don’t want to connect my fan to my Wi-Fi network.
  • I don’t have a Wi-Fi network, or I don’t want to connect my fan to my Wi-Fi network.
  • I don’t have a Wi-Fi network, or I don’t want to connect my fan to my Wi-Fi network.

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  • I don’t see my fan in the Haiku Home app.
  • I don’t see my fan in the Haiku Home app.
  • I don’t see my fan in the Haiku Home app.

    • Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.
    • If you have not connected your fan to the app, check the Wi-Fi settings on your mobile device to see if the fan’s default network (Haiku_XX:XX:XX) is broadcasting. If you see this network, join your fan to an existing network.
    • If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
      • Soft reset: On the remote, hold the power button for 5 seconds. When the blue LED ring lights up, release the power button.
      • Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.
      • Network reset: See How to reset my fan’s network settings.
  • I don’t see my fan’s light in the Haiku Home app.
  • I don’t see my fan’s light in the Haiku Home app.
  • I don’t see my fan’s light in the Haiku Home app.

    • If the Haiku Light Kit was installed while power to the fan was on, your fan and the Haiku Home app may not recognize the light properly.
    • To resolve the issue, turn off power to the fan for 30 seconds using the circuit breaker or the wall switch. Restore power to the fan and attempt to control the light kit again.
    installation
  • I’m trying to connect my fan to my Wi-Fi network, but I don’t see my network in the Haiku Home app.
  • I’m trying to connect my fan to my Wi-Fi network, but I don’t see my network in the Haiku Home app.
  • I’m trying to connect my fan to my Wi-Fi network, but I don’t see my network in the Haiku Home app.

    • Make sure your network is password protected.* 
    • Make sure your network is compatible with 802.11 b/g/n. To confirm your network is compatible with 802.11 b/g/n, check your router settings or contact your router manufacturer.

    *WEP and open networks are not supported.

    wifi
  • How do I reset my fan’s network settings?
  • How do I reset my fan’s network settings?
  • How do I reset my fan’s network settings?

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Controlling My Product

  • How do I update the time on my Haiku fan or Haiku Light?
  • How do I update the time on my Haiku fan or Haiku Light?
  • How do I update the time on my Haiku fan or Haiku Light?

    If your scheduled events are activating too early or too late, you may need to update the light’s internal clock.

    1. Open the Haiku Home app and tap . Choose “Rooms & Devices” from the Settings menu and then tap the fan or light you need to update.
    2. Scroll to the bottom of the Configuration page, tap on the fan or light time, and a scroll wheel will pop up.
    3. Advance the time forward by one hour, then back to the current time. Tap Done. Your scheduled event should activate properly on its next occurrence.
  • What is SenseME?
  • What is SenseME?
  • What is SenseME?

    SenseME is the “smart” technology that allows your Haiku fan to respond to changing room temperatures, operate on a schedule, work with the Haiku Home app, and more. Click here to learn more.

  • How do I control my fan with my smartphone or tablet?
  • How do I control my fan with my smartphone or tablet?
  • How do I control my fan with my smartphone or tablet?

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  • I scheduled an event for my fan, but the event occurs earlier or later than the specified time.
  • I scheduled an event for my fan, but the event occurs earlier or later than the specified time.
  • I scheduled an event for my fan, but the event occurs earlier or later than the specified time.

    If you have connected your Haiku fan to your mobile device using the Haiku Home app, the fan’s internal clock is synchronized with the time on the mobile device. If your fan’s scheduled events are not occurring at the proper time, make sure the time on your mobile device is accurate, then re-launch the app.

  • My remote is not controlling my Luxe, H, or I Series fan
  • My remote is not controlling my Luxe, H, or I Series fan
  • My remote is not controlling my Luxe, H, or I Series fan

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  • How do I restore my fan’s factory settings?
  • How do I restore my fan’s factory settings?
  • How do I restore my fan’s factory settings?

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  • How do I disable my Haiku fan’s Wi-Fi signal?
  • How do I disable my Haiku fan’s Wi-Fi signal?
  • How do I disable my Haiku fan’s Wi-Fi signal?

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  • How do I reboot (power cycle) my fan using the remote?
  • How do I reboot (power cycle) my fan using the remote?
  • How do I reboot (power cycle) my fan using the remote?

    1. Press and hold the fan On/Off button until the fan’s LED indicators start blinking.

    1. Within 3 seconds of the LEDs flashing on, press the fan On/Off button again to complete the reboot.

    1. When the LED indicators stop blinking, the reboot is complete.

  • How do I reverse my fan?
  • How do I reverse my fan?
  • How do I reverse my fan?

    Note: Haiku Home recommends never reversing your fan—just run it at a slow forward speed during the winter to keep your space evenly comfortable from floor to ceiling. Go here to learn more about destratification.

    Using the Remote:

    Bring the fan to a complete stop, and then press the following button sequence on the remote: Whoosh, Whoosh, Whoosh, Speed Up (or  On/Off). Repeat to return the fan to forward operation.

    Using the Haiku Home app:

    Bring the fan to a complete stop. Tap , and then tap Rooms & Devices. Tap the fan name to open the Fan Configuration menu. Toggle the Reverse Fan switch to ON.

  • How do I control my Haiku products with Amazon Alexa?
  • How do I control my Haiku products with Amazon Alexa?
  • How do I control my Haiku products with Amazon Alexa?

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  • How do I get my Haiku fan to work with a smart thermostat?
  • How do I get my Haiku fan to work with a smart thermostat?
  • How do I get my Haiku fan to work with a smart thermostat?

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