Haiku

Haiku Home Support & Documentation

SUPPORT

My wall control failed to join my Wi-Fi network.

Last updated: April 30, 2018
  • Make sure you entered the correct Wi-Fi password during wall control setup.
  • Make sure that your mobile device is connected to the same network to which you attempted to connect the wall control.
  • Make sure your wall control is within range of your router. Check the router specifications for details about ranges and function.

If you have verified these conditions, but your wall control still won’t connect to your network, reset your wall control’s network settings. See How do I reset my wall control’s network settings? for instructions.

  • After you’ve reset the wall control’s network settings, connect your mobile device to your home Wi-Fi network. In the Haiku app, tap , and then tap Add a Product.
  • Follow the on-screen prompts to reconnect your wall control to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.

Was This Helpful?

Yes
No

Still need help?

Call Email Your email has been received.
United States Sales:
855-694-2458
Mon. - Fri.: 8 a.m. - 6 p.m. EST

Customer Service:
855-694-2458
Mon. - Fri.: 7:30 a.m. - 9:00 p.m. EST
Sat.: 10:00 a.m. - 6:00 p.m. EST Australia/Oceania +61 1300 244 277
Monday - Friday: 8 a.m. - 5 p.m. Canada 844-424-5848
Monday - Friday: 8 a.m. - 5 p.m.
Singapore +65-6709-8503
Monday - Friday: 0800 - 1700 (GMT+8) Malaysia (+603) 5565 0888
Monday - Friday: 0800 - 1700 (GMT+8) East Asia +852-2836-5808
Monday - Friday: 0900 - 1700 (GMT+8) All Other Geographies +1 859-410-6286

Complete the form below and we will contact you shortly.