Haiku

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My remote is not controlling my Luxe, H, or I Series fan

Note: Since our IR remotes are universally programmed, no “pairing” is required. However, if you’re having trouble getting your remote to work, try the following:

  • Make sure the clear plastic battery tab has been removed, a working battery is installed, you are within range, and you have direct line of sight to the fan/light you’re attempting to control.
  • If the remote still does not work after satisfying the above requirements, there may be a another issue (see below).

For Luxe, H, and I Series Fans, try the following:

  1. Verify that the fan is receiving power by power cycling the fan.
    To do this:

    1. Cut power to the fan via standard on/off wall switch, or the breaker if standard wall switch not applicable.
    2. Wait 30 seconds, and then restore power.
  2. The fan will beep once as it powers on (unless you have disabled beeps in the app) and blue LEDs on the bottom of the motor will light up.
    1. If you do not hear a beep, verify that the fan is wired correctly, as shown in the installation guides.
      1. Luxe Series
      2. H Series
      3. I Series
    2. If you do hear the fan beep during a power cycle, stand directly beneath the fan and attempt to use the IR remote. Depending on fan height and installation location, IR range can vary.
  3. If you’ve followed these steps and are still unable to use your IR remote, give us a call at 855-694-2458.

Still need help?

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United States Sales:
855-694-2458
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855-694-2458
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