Haiku Home Support & Documentation


My product failed to join my Wi-Fi network.

Last updated: May 16, 2017
  1. Make sure you entered the correct Wi-Fi password for your network during product set-up and that your mobile device is connected to the network to which you attempted to move the product.
  2. Make sure your product is within range of your router. Check the router specifications for details about ranges and function.
    1. If you have verified these conditions, but your product still is not showing up in the app, reset your product’s network settings. See How do I reset my product’s network settings? for instructions.
  3. If you’ve reset the product’s network settings, connect your mobile device to your home Wi-Fi network. Tap , and then tap Connect a Device.
  4. Follow the on-screen prompts to reconnect your Haiku product to your Wi-Fi network. Make sure you have your Wi-Fi SSID (network name) and password ready.

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