Haiku

Haiku Home Support & Documentation

SUPPORT

I’ve installed my wall control, but it is not working with my Haiku products.

iOS Devices

  1. Download the Haiku Home App to your iOS device.
  2. Open the app.
    1. If this is your first time using Haiku Home, create an account.
    2. If you already have a Haiku Home account, sign-in, Tap , and tap Connect a Device.
  3. At the “Connect to Your Device Screen”; go to your device’s Settings app, and open your Wi-Fi settings. Your wall control’s default network will appear in the list of available networks. Networks that read “Haiku_WC” are wall controls.
  4. Tap on the wall control’s Wi-Fi network and wait for the Wi-Fi symbol to appear in the status menu at the top of the screen.
  5. Scroll to the bottom of the screen and tap Okay! I’m Back!
  6. Tap Set It Up, and follow the instructions to rename your Haiku wall control or assign it to a room.
  7. On the next screen, select I Have a Wi-Fi Network if you have an existing network in your home.
  8. If you don’t have a Wi-Fi network, click here to learn about setting up an AP network.
  9. On the next screen, tap Choose, and select your Wi-Fi network from the list.
  10. Enter your Wi-Fi password, and tap Next.
  11. When the wall control successfully joins your network, you will see a Congratulations message!
    1. If you receive a message stating that your wall control failed to join the network, see My product failed to join my Wi-Fi network for further assistance.
  12. Follow the same process for products that you’d like to control with the wall controller.
    1. In the Haiku Home app, make sure you place them in the same “room” as the wall control.

Tap Add Another Device to connect other Haiku product to your home network.

Tap Finished Adding Devices if you don’t have any more Haiku products to connect right now.

Android Devices

Important: Before starting, make sure your Location Services and GPS are turned on in your mobile device’s settings.

  1. Download the Haiku Home App to your Android device.
  2. Open the app.
    1. If this is your first time using Haiku Home, create an account.
    2. If you already have a Haiku Home account, sign-in, Tap , and select Connect a Device.
  3. At the “Connect to Your Device Screen”; Your wall control’s default network will appear in the list of available networks. Networks that read “Haiku_WC” are wall controllers.
  4. Once your Haiku wall control is connected, tap Set It Up and follow the instructions to rename the fan or assign it to a room.
  5. You’ll see a screen that says, “Now we’ll connect your wall control so that you can control it with the app.”
  6. On the next screen, select I Have a Wi-Fi Network if you have an existing network in your home
  7. If you choose I do not have a Wi-Fi network, you’ll be prompted to create a custom access point for your fan, light, or wall control.
  8. On the next screen, tap Choose, and select your Wi-Fi network from the list.
  9. Enter your Wi-Fi password, then tap Next.
  10. When the wall control successfully joins your network, you will see a “Congratulations” message!
    1. If you receive a message stating that your wall control failed to join the network, see My product failed to join my Wi-Fi network for further assistance.
  11. Follow the same process for products that you’d like to control with the wall controller.
    1. In the Haiku Home app, make sure you place them in the same “room” as the wall control.

Tap Add Another Device to connect other Haiku product to your home network.

Tap Finished Adding Devices if you don’t have any more Haiku devices to connect right now.

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