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Haiku Home Support & Documentation

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I’ve installed my wall control, but it is not working with my Haiku products.

Last updated: May 3, 2018

iOS Devices

  1. Download the Haiku Home App to your iOS device.
  2. Open the app.
    1. If this is your first time using Haiku Home, create an account.
    2. If you already have a Haiku Home account, sign-in, Tap , and tap Add a Product.
  3. On the Let’s Set Up Your Product! screen, tap Let’s Go.
  4. Make sure your wall control is installed and powered on, then tap Next.
  5. When you see the Connect to Your Device screen, go to your device’s Settings app and navigate to Wi-Fi settings. Your wall control’s default network will appear in the list of available networks. Networks that begin with Haiku_WC are wall controls.
  6. Tap on the wall control’s Wi-Fi network and wait for the Wi-Fi symbol to appear in the status menu at the top of the screen.
  7. Return to the Haiku Home app.
  8. Tap Set It Up, then follow the instructions to name your Haiku wall control and assign it to a room.
  9. On the Connect Your Device screen, select I Have a Wi-Fi Network if you have an existing network in your home.
  10. If you don’t have a Wi-Fi network, click here to learn about setting up an AP network.
  11. On the next screen, select your Wi-Fi network from the list.
  12. Enter your Wi-Fi password, and tap Next.
  13. When the wall control successfully joins your network, you will see a Congratulations! message.
    1. If you receive a message stating that your wall control failed to join the network, see My wall control failed to join my Wi-Fi network for further assistance.
  14. Follow this same process for products that you’d like to control with the wall control.
    1. In the Haiku Home app, make sure you place them in the same “room” as the wall control.

Tap Add Another Device to connect other Haiku products to your home network.

Tap Finished Adding Devices if you don’t have any more Haiku products to connect right now.

 

Android Devices

Important: Before starting, make sure your Location Services and GPS are turned on in your mobile device’s settings.

  1. Download the Haiku Home App to your Android device.
  2. Open the app.
    1. If this is your first time using Haiku Home, create an account.
    2. If you already have a Haiku Home account, sign-in, Tap , and tap Add a Product.
  3. On the Let’s Set Up Your Product! screen, tap Let’s Go.
  4. Make sure your wall control is installed and powered on, then tap Next.
  5. If you are using an Android device, you may be asked to allow location access. This lets us use the Wi-Fi radio in your phone/tablet to locate nearby Haiku devices that have not yet been set up.
  6. At the Connect to Your Product screen, select your wall control’s default network from the list of products (e.g. Haiku Wall Control (AA:BB:CC) – the characters inside the parentheses are each product’s unique identifier).
  7. From the Room Setup screen:
    • Tap Add Room to create a new room.
      • Select the room type.
      • Name your room, then tap Next.
    • Choose a previously-created room (if you have set up one or more Haiku products already).
      • Be sure to place items that should work together (e.g. a fan and wall control) in the same room.
  8. Name your wall control, then tap Next.
  9. On the Connect to Wi-Fi screen, select your Wi-Fi network from the list.
  10. Enter your Wi-Fi network password and tap Next.
  11. When the wall control successfully joins your network, you will see a Setup Complete! Message.
    1. If you receive a message stating that there seems to be a problem, see My product failed to join my Wi-Fi network for further assistance.

Tap Add Another Product to connect other Haiku devices to your home network.

Tap Finished if you don’t have any more Haiku devices to connect right now.


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