Haiku Home Support & Documentation


My Wi-Fi network name or password has changed, and now I can’t control my Haiku products.

If your Wi-Fi SSID (network name) or password has changed, your Haiku products won’t be able to communicate with your router. To get them working together again, try the following:

  1. Reset your Haiku product’s network settings using the instructions found here.
  2. Tap , and then tap Connect A Device.
  3. Follow the on-screen prompts to connect your product to the new Wi-Fi router. Make sure you know your new Wi-Fi SSID (network name) and password. For a more detailed look at the setup process, see How do I control my product using my phone or tablet?

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