Haiku Home Support & Documentation


I don’t see my fan in the Haiku Home app.

  • Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.
  • If you have not connected your fan to the app, check the Wi-Fi settings on your mobile device to see if the fan’s default network (Haiku_XX:XX:XX) is broadcasting. If you see this network, join your fan to an existing network.
  • If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
    • Soft reset: On the remote, hold the power button for 5 seconds. When the blue LED ring lights up, release the power button.
    • Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.
    • Network reset: See How to reset my fan’s network settings.

Still need help?

Call Chat Email Your email has been received.
United States Sales:
Mon. - Fri.: 8 a.m. - 6 p.m. EST

Customer Service:
Mon. - Fri.: 7:30 a.m. - 9:00 p.m. EST
Sat.: 10:00 a.m. - 6:00 p.m. EST Australia/Oceania +61 1300 244 277
Monday - Friday: 8 a.m. - 5 p.m. Canada 844-424-5848
Monday - Friday: 8 a.m. - 5 p.m.
Singapore +65-6709-8503
Monday - Friday: 0800 - 1700 (GMT+8) Malaysia (+603) 5565 0888
Monday - Friday: 0800 - 1700 (GMT+8) East Asia +852-2836-5808
Monday - Friday: 0900 - 1700 (GMT+8) All Other Geographies +1-859-233-1271

Complete the form below and we will contact you shortly.