Check your mobile device’s Wi-Fi setting to make sure it’s connected to the same Wi-Fi network as your fan. If not, you won’t see your fan in the app.
If you have not connected your fan to the app, check the Wi-Fi settings on your mobile device to see if the fan’s default network (Haiku_XX:XX:XX) is broadcasting. If you see this network, join your fan to an existing network.
If you already connected your fan to the app, it may have temporarily lost its network connection. Try each of the following, one at a time:
Soft reset: On the remote, hold the power button for 5 seconds. When the blue LED ring lights up, release the power button.
Power cycle: Turn off power to the fan for one minute using a light switch or circuit breaker, and then restore power.