Haiku

Haiku Home Support & Documentation

SUPPORT

How do I reset my product’s network settings?

Note: A network reset will only re-broadcast the default Haiku Wi-Fi network. All your product names, rooms, events, and other settings will not be changed.

Haiku Fans

  1. Press and hold a power button (fan or light) on the remote for 5 seconds.

  1. After 5 seconds, the blue LED indicators will blink.
  2. Within 30 seconds of the LED indicators blinking, press the  (plus) button on the remote. The fan will beep, and its LED indicators will blink rapidly.

  1. When the LED indicators stop blinking, the network reset is complete.

After the reset, reconnect the fan to the Haiku Home app by tapping Connect a Device in the app Settings menu.

If the above sequence doesn’t work, bring your fan to a complete stop and try the following:

  1. On the remote, press the following button sequence: Whoosh, Whoosh, Clear, Timer, Fan On/Off.
  2. You will hear a beep after pressing each button, indicating that the fan received the command. Note: the fan will only beep if fan beeps were not turned off.
  3. When the network reset is accepted, the fan’s blue indicator lights will form a circle. Check your mobile device’s Wi-Fi settings to make sure the fan’s network is now visible.

Haiku Light

  1. Make sure that your light is receiving power.
  2. Press and hold the light On/Off button until the light starts blinking.

  1. Within 30 seconds of the light blinking, press the  (plus) button on the remote. The light will blink more rapidly.

  1. When the light stops blinking, the network reset is complete.

After the reset, reconnect the light to the Haiku Home app by tapping Connect a Device in the app Settings menu.

Haiku Wall Control

  1. Press and hold either power button (center of fan or light controls) for five seconds.

  1. The wall control’s LED indicators will start blinking.
  2. Within 30 seconds, press the top  (plus) button. The LED indicators will blink rapidly.

  1. When the LED indicators stop blinking, the network reset is complete.

After the reset, reconnect the wall control to the Haiku Home app by tapping Connect a Device in the app Settings menu.

Still need help?

Call Chat Email Your email has been received.
United States Sales:
855-694-2458
Mon. - Fri.: 8 a.m. - 6 p.m. EST

Customer Service:
855-694-2458
Mon. - Fri.: 7:30 a.m. - 9:00 p.m. EST
Sat.: 10:00 a.m. - 6:00 p.m. EST Australia/Oceania +61 1300 244 277
Monday - Friday: 8 a.m. - 5 p.m. Canada 844-424-5848
Monday - Friday: 8 a.m. - 5 p.m.
Singapore +65-6709-8503
Monday - Friday: 0800 - 1700 (GMT+8) Malaysia (+603) 5565 0888
Monday - Friday: 0800 - 1700 (GMT+8) East Asia +852-2836-5808
Monday - Friday: 0900 - 1700 (GMT+8) All Other Geographies +1-859-233-1271

Complete the form below and we will contact you shortly.