Haiku Home Support & Documentation


Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control.

Last updated: June 6, 2017

This typically means there are two entries for one Haiku device in Alexa’s database, or that two separate fans, lights, or Rooms have the same name in the Haiku Home app. For example, you may have named two rooms “Bedroom” in the Haiku Home app. 

  1. Open the Haiku Home app and verify the correct devices are being displayed with unique room/device names.
  2. Rename any device or room by tapping  the and choosing “Rooms & Devices” from the list.
    If you want to disconnect one of your Haiku fans or lights from Alexa, select “My Haiku Home Account,” tap on a device, and tap Remove to disconnect it.
  3. Once the appropriate changes are made in the Haiku Home app, go the Settings menu in the Alexa app, tap Smart Home, and then tap Discover Devices.

Note: you can also control groups of Haiku products using Alexa groups in the Alexa app. See the Amazon Alexa app for more details.

Was This Helpful?


Still need help?

Call Email Your email has been received.
United States Sales:
Mon. - Fri.: 8 a.m. - 6 p.m. EST

Customer Service:
Mon. - Fri.: 7:30 a.m. - 9:00 p.m. EST
Sat.: 10:00 a.m. - 6:00 p.m. EST Australia/Oceania +61 1300 244 277
Monday - Friday: 8 a.m. - 5 p.m. Canada 844-424-5848
Monday - Friday: 8 a.m. - 5 p.m.
Singapore +65-6709-8503
Monday - Friday: 0800 - 1700 (GMT+8) Malaysia (+603) 5565 0888
Monday - Friday: 0800 - 1700 (GMT+8) East Asia +852-2836-5808
Monday - Friday: 0900 - 1700 (GMT+8) All Other Geographies +1-859-233-1271

Complete the form below and we will contact you shortly.