Haiku

Haiku Home Support & Documentation

SUPPORT

All Amazon Alexa Support

Getting Connected

  • Alexa isn’t discovering my Haiku Fans or Lights. What do I do?
  • Alexa isn’t discovering my Haiku Fans or Lights. What do I do?
  • Alexa isn’t discovering my Haiku Fans or Lights. What do I do?

    In order for Alexa to discover Haiku devices, the Alexa skill must be linked to your Haiku Home account, and your Haiku devices must be claimed under the associated Haiku Home account.

    • Tap and select Smart Home Integration from the menu. Scroll down to My Haiku Devices. The devices listed here should be discovered by Alexa.
    • Any device with a + next to its name is unclaimed and will not be discovered by Alexa.
    • Tap the + to claim the device under your Haiku Home account, wait a few minutes, and ask Alexa to discover your devices again.

    When enabling the Haiku Home skill in the Alexa app, you must link the skill to your Haiku Home account using the same email address and password you use in the Haiku Home app.

Controlling My Product

  • How do I control my Haiku products with Amazon Alexa?
  • How do I control my Haiku products with Amazon Alexa?
  • How do I control my Haiku products with Amazon Alexa?

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  • What kinds of voice commands can I use to control my Haiku products?
  • What kinds of voice commands can I use to control my Haiku products?
  • What kinds of voice commands can I use to control my Haiku products?

    Once Alexa discovers your Haiku fans or lights, it assigns room names based on the room names you provided in the Haiku Home app. Alexa will recognize the following command formats:

    • “Alexa, turn on/off my family room fan.”
    • “Alexa, set my family room fan to speed 3.”
    • “Alexa, turn up/down my family room fan.”
    • “Alexa, turn on/off my family room light.”  
    • “Alexa, set my family room light to 80%.”
    • “Alexa, brighten/dim my family room light.”

    Note: At this time, you can control power, light brightness, and fan speed using voice commands. Alexa cannot make changes to other settings such as Smart Mode, Motion, Whoosh, or color temperature. 

  • Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control.
  • Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control.
  • Alexa recognizes my voice command, but asks me to clarify which Haiku product I want to control.

    This typically means there are two entries for one Haiku device in Alexa’s database, or that two separate fans, lights, or rooms have the same name in the Haiku Home app. For example, you may have named two rooms “Bedroom” in the Haiku Home app. 

    To verify or change a room/device name:

    iOS

    1. Open the Haiku Home app and verify the correct devices are being displayed with unique room/device names.
    2. Rename any device or room by tapping  and selecting Rooms & Devices.
    3. To rename a room, tap the  next to the room name, then tap the room name itself to edit.
    4. To rename a device, tap the device name, then tap it again on the following screen to edit.

    Android

    1. Open the Haiku Home app and verify the correct devices are being displayed with unique room/device names.
    2. Rename any device or room by tapping and selecting Settings.
    3. Select Rooms or Devices (depending on which you’d like to rename).
    4. Tap the room or device to be renamed.
    5. Tap the name to change it.

     

    To disconnect a Haiku fan or light from your Haiku Home account:

    iOS

    1. From the Home screen, tap , then select Smart Home Integration.
    2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
    3. Tap Remove.

    Android

    1. From the Home screen, tap , then select Smart Home Integration.
    2. Under the My Haiku Devices header, tap the device you wish to disconnect from your account.
    3. Tap the button in the top right corner and select Remove.

    Once the appropriate changes are made in the Haiku Home app, go the Settings menu in the Alexa app, tap Smart Home, and then tap Discover Devices.

    Note: you can also control groups of Haiku products using Alexa groups in the Alexa app. See the Amazon Alexa app for more details.

Trouble With Something Else